Price List: Due to fluctuations in foreign currencies and the values of metals, we reserve the right to update our price list twice a year.
Order Value: There is no minimum value for an order to be processed. We will confirm your order by email before shipping. Be sure to include the name of the person and their email address to which you want us to confirm the order. All orders must be emailed to email@example.com.
Order Approval: All orders are subject to our credit department’s approval. All orders will be invoiced at the prices in effect at the date of shipment.
Payment Terms: Net 30 days, unless otherwise agreed in a previous agreement or contract. An administrative fee of 2% per month (24% per year) will be charged on any overdue account. No orders will be delivered or shipped if your account is overdue.
Claims: Unless otherwise stated in a previous agreement or contract, claims for any damaged, lost or misdelivered goods must be reported to Mario Soucy of our Claims Department, at 1-800-387-1211 ext. 219 or at firstname.lastname@example.org, within 48 hours of reception.
– Delivery error: contact Mario Soucy.
– Broken or missing goods upon delivery: you must indicate it on the carrier’s document and keep a copy. Subsequently, you contact Mario Soucy.
– Authorization for return of goods: all inquiries should be directed to Mario Soucy.
– No verbal request will be accepted. A credit will only be issued for approved RGAs.
Administrative Fees: A 15% administrative charge for restocking/handling will be applied to the credit note for any merchandise returned for reasons other than defects or shipping errors. All goods must be received by Fixatech in their original state. Shipping cost for a return due to a customer error are at the customer’s expense. Fixatech covers transport fee if the error is due to them.
Claim request: All requests must be sent by email to email@example.com.
We will ship your order within 48 hours of it’s reception.
Here is a list of the shipping zones with the minimum purchase amount to be eligible for free delivery. The minimum purchase amount is before taxes.
ZONE 1: Minimum purchase order of $650:
PORTNEUF, MAURICIE, LANAUDIÈRE, NORTH SHORE OF MONTREAL (south of Highway 50) and LAVAL.
ZONE 2: Minimum purchase order of $650:
LOTBINIÈRE, BOIS-FRANCS, DRUMMONDVILLE, MONTRÉAL, MONTREAL’S SOUTH SHORE, QUEBEC CITY and QUEBEC CITY’S SOUTH SHORE
ZONE 3: Minimum purchase order of $750:
BELLECHASSE, BEAUCE-MÉGANTIC, ESTRIE and THETFORD-MINES.
ZONE 4: Minimum purchase order of $750:
MONTMAGNY, L’ISLET and BAS-DU-FLEUVE.
ZONE 5: Minimum purchase order of $750:
CHARLEVOIX, CÔTE-DE-BEAUPRÉ and SAGUENAY-LAC-ST-JEAN.
ZONE 6: Minimum purchase order of $850:
OUTAOUAIS, LAURENTIDES, ST-JÉRÔME (North of Highway 50).
ZONE 7: Minimum purchase order of $1050:
ABITIBI-TÉMISCAMINGUE, NEW BRUNSWICK, ONTARIO, GASPÉSIE and CÔTE-NORD.
Please note: You have until 8am on the day your order is scheduled to be shipped to correct, add to or modify your order. After this time, no changes will be possible.